OVERVIEW
You may return any unopened item purchased from SIV for any reason within thirty (30) days of purchase (the product ship date is considered the date of purchase), less any shipping and handling charges which are non-refundable. SIV reserves the right, at its sole discretion, to reject any return that does not comply with these requirements.
ELIGIBILITY
To be eligible for a return through SIV, you must have ordered directly from SIV. The item you purchased must be returned, unused, in good condition, in original packaging (whenever possible). You may contact us at info@sivcare.com for quick and easy return assistance. To complete your return, we require a receipt or proof of purchase. Returns on purchases made at an authorized reseller are not eligible for any refunds or exchanges directly from SIV. You will need to contact the reseller you originally made your purchase with and follow their return policy guidelines.
REFUNDS
Contact info@sivcare.com for return instructions.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item/(s). We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed on the cost of the SIV product, and a credit will automatically be applied to your original method of payment, within 30 days.
LATE OR MISSING REFUNDS
If after 30 days, you haven’t received a refund, first check your bank account statement. Then contact your bank as it may take some time before your refund is officially posted. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund, please contact us at info@sivcare.com.
EXCHANGES
SIV will only replace a product if it arrived to you defective or damaged, and the exchange request is made within 30 days of receipt of the original product. To be eligible for an exchange, your SIV product must be unused and in the same condition that you received them. They must also be in the original packaging. Please contact us at info@sivcare.com to initiate an exchange request. Please have your product information ready.
SHIPPING
To return your product, mail them to: 13335 15 Mile Rd. #119 Sterling Heights, MI 48312. You will be responsible for paying for your own shipping costs for returning undamaged and non-defective products to us. Shipping costs are non-refundable. You should consider using a trackable shipping service or purchasing shipping insurance, as SIV cannot guarantee that it will receive your return and is not responsible for returned or lost packages during the return or exchange process.
CONTACT US
Please contact us at info@sivcare.com. We recommend that you contact us prior to purchase if you have any questions regarding our return or exchange policy.